APPOINTMENT TIMES MATTER
We work one on one with our clients so our groomers are eagerly awaiting your arrival. If you arrive late to your appointment it forces the groomer to start your dog later and therefore finish them later, making them late to start working with their next client which has a cascading effect for the rest of our clients.
If you're running late, please think of the impact this can have on our other clients and give us a call. While we will do our absolute best to accommodate you, running too late may mean we'll need to reschedule you.
We ask all our lovely customers to please remember we are a small, locally owned and run business. Our policies are designed to minimise inconvenience to others and allow us to continue to operate as we have to pay our groomers for their time for appointments you don't attend. When you don't show up to your appointments at the time you booked, you affect our other customers and cost us money. Please support us in continuing to provide Canberra dog owners with excellent, professional service by respecting these policies.